My refund request is not going well.I emailed the address given and tonight they finally replied but with a standard mail shot type email which does not tell me how to claim a refund.It tells me that I need to do it by tomorrow but not how see below.
ANNOUNCEMENT: We are sad to say that Saturdays PLAYGROUND FESTIVAL event has
unfortunately now been cancelled due to low ticket sales.
Fridays nights event will still proceed w/ slight changes including the
addition of Squarepusher
All Saturday tickets are redeemable on Friday nights show along with
separate dates that have been set up w/ James Lavelle [UNKLE], The Orb,
Pantha Du Prince Nathan Fake (official page),Luke Vibert, Wolfgang Flur,
Cassius, +++ at KOKO London on the 13th July + 14th September of which
further details will be released soon.
All Saturday/weekend ticket buyers will be offered a + 1 for these shows if
you would rather redeem them here.
3 Options available are for Saturday/Weekend Ticket holders:
- Use the Saturday Ticket for the Friday Night
- Use the Saturday Ticket for a +1 at the KOKO show (above w/ James Lavelle
[UNKLE], The Orb, Pantha Du Prince Nathan Fake (official page),Luke Vibert,
Wolfgang Flur, Cassius, +++
- Claim a FULL Refund for Saturday and the difference for weekend tickets
Refunds will be offered for Saturday nights event + the difference on
Weekend tickets if you donıt redeem these on our Friday night even or the
separate shows set up at KOKO.
***IMPORTANT***
The refund claims MUST BE SUBMITTED BY THURSDAY 6TH JUNE 5PM and will be
processed Friday 14th June & Monday 17th June 2013.
There are no refunds available for Friday night tickets due to the show
going ahead with the addition of SQUAREPUSHER LIVE.
If you purchased your tickets through TRACK IT DOWN then this is applicable.
For other Ticketing Vendors, please contact them directly.
For those yet to purchase tickets, please take note that there are limited
£27.50 tickets to Fridays nights event now so please grab these before they
run out via
www.theplaygroundfestival.com. With the addition of Squarepusher
to Friday nights bill, ticket price will now go up to £35 in the next 24
hours.
Those waiting on tickets to arrive:
Tickets are in the post and should be with you by Friday 7th June. If you
don't receive the tickets by this date, please bring receipt of purchase and
identification to claim the tickets back on the door.
We apologise profusely for any inconvenience and aim to work through any
issues and difficulties any of our customers will incur due to this.
Please email festival@theplayground.co.uk with any queries and we will get
back to you as soon as possible.
Thanks
THE PLAYGROUND FESTIVAL